Oracle Database Administrative Support Services

Companies with limited budgets that want to perform database maintenance but don't have any database administrators

Once we understand our client's database structure and configuration, we can establish a technical contact to answer the client's questions about database maintenance.

As an optional service, we can also work with the client onsite.

Companies that don't have any Oracle specialists and are worried about database failures

As part of our Tier 1 support, we first help by identifying which operating systems, hardware, databases, and applications the client is using. Next, we help the client open lines of communication with their vendor's support teams. With insights provided by the vendors, we present and do our best to implement recovery methods.

As an optional service, we can also work with the client onsite.

Companies that want to understand and preserve the state of their Oracle databases

We offer reporting services that involve running periodic diagnostics. We also apply Oracle patches and conduct upgrade-related audits.

Companies with databases that exhibit poor performance and responsiveness while also generating errors

After immediately putting together the minimum amount of data needed to respond, we will analyze logs, conduct individual SQL tuning sessions, and take other steps to mitigate the client's problems.

Support for failure recovery

When database systems fail:

1. • We assist with Tier 1 support using hardware logs, operating system logs, and database logs. Next, we help clients establish smooth lines of communication with each of their vendor's support teams.
2. • We provide assistance with (i.e. present explanations of) database recovery methods.
3. • We help clients analyze logs (while examining each of the vendor's public knowledge bases).

We also restore database systems in the event of a failure (response times and work locations are negotiable for an additional fee).

Regular diagnostics and reports

1. • We perform regular diagnostics (once per month) with Oracle Statspack and operating system statistics.
2. • We provide database health reports (including information on the necessity of maintenance and tuning).
3. • We apply patches and make upgrade-related recommendations.

We also restore database systems in the event of a failure (response times and work locations are negotiable for an additional fee).

Technical support contact

When database systems fail:

1. • We set up a technical support contact for database maintenance (communication via email by default, but phone support can be also added as an optional package).
2. • We provide assistance with database maintenance methods.

Our technical support contacts are available to answer (primarily) maintenance-related questions between 9:00 a.m. and 5:00 p.m. JST; clients are expected to have a valid maintenance contract for each product covered.